Confidentiality Statement of First Financial Holding Co., Ltd. and its Subsidiaries

First Group protects the confidentiality of customer information in accordance with the Financial Holding Companies Law, Self-Regulation for Financial Holding Companies and its Subsidiaries, Computer Processed Data Protection Act and other relevant laws and regulations.

Information Collection

First Group receives client information from First Financial Holding Co. Ltd. or its subsidiaries. While some of the information is gathered from customers via in-person visit, phone, e-mail, internet, other service or activity, others come from public and lawful channels.

Information Storage and Safekeeping

Pursuant to relevant operating procedure, First Group store customer information in database protected with a variety of access control after obtaining the data. Only authorized employees may use customer information for stipulated business objectives. Employees without authorization will be denied any access and use to the information.

Information Security and Protection

To secure data transmission, First Group uses digital signature and SSL encryption to ensure the security. To protect customer information from illegal access and usage, a firewall is also placed to prevent third-party intrusion or unauthorized insider access.

Information Classification and Utilization

Customer information refers to the following customer personal data: account information, credit history, investment profile, insurance record, etc. Based on various business needs, First Group adds and deletes the aforementioned categories and contents as follows:

  • Basic information: to include name, birth date, ID number, phone number, address, etc.
  • Account information: to include account number or similar reference number, credit card number, deposit number, transaction account number, deposit balance, loan balance, other transaction data or personal finance information, etc.
  • Credit history: to include returned check report, cancellation data, rejected account record, results of business operation, etc. Investment profile: to include records of buying and selling investment, turnover, time, etc.
  • Insurance record: to include insurance type, payment period, sum insured, payment options, premium payment record, records for being declined for insurance, etc.

Purpose of Using Customer Information

According to the Self-Regulation for Financial Holding Companies and its Subsidiaries, in the case of any joint marketing activities between the First Financial Holding Co., Ltd. and its subsidiaries, between subsidiaries, between the First Financial Holding Co., Ltd. and any third party, or between subsidiaries and any third party, unless otherwise permitted by law or agreed in writing or in an agreement by customers, First Group will provide names and addresses of customers only without any other information if any customer personal data is referred, disclosed, exchanged or used.

Confidentiality agreements are required to protect the secrecy of customer information, to restrict the use of information, and to preclude any further disclosure of the information when First Group entrusts third-party service providers to provide operational services (such as to send withholding statements and bill payments).

Customer Information Change

Any change or correction of your personal information can be made through our service centers if needed. After we verify your identification, your personal data will be updated accordingly.

Opt-out of Personal Information

At any time, you can request we remove your name from the joint-marketing-list by means of phone, fax, e-mail, or other channels provided.

Effective Date and Amendment of the Confidentiality Agreement

The confidentiality statement is effective since January 2nd, 2003. To further protect customer privacy, we will be responsive to the dynamic environments, changing laws and advanced technology to amend the statement correspondingly. Any amendment will also be announced publicly as soon as available.

Subsidiaries Sharing Customer Information

  • First Commercial Bank
  • First Securities Inc.
  • First Securities Investment Trust Co., Ltd.
  • First-Aviva Life Insurance Co., Ltd.
  • First Financial Assets Management Co., Ltd.
  • First Financial Management Consulting Co., Ltd.
  • First Venture Capital Co., Ltd.
  • FCB Leasing Co., Ltd.